Sales FAQs

Sales FAQs

How much does shipping cost when purchasing from the BWB website?

Shipping is free for all orders sent within New Zealand. For international customers, shipping is calculated upon checkout based on the weight of your order. Please visit the shipping page for more information, or contact sales@bwb.co.nz with any queries.

Refunds, returns and exchanges policy

Please choose your books carefully, as BWB has a no returns, refunds or exchanges policy for books purchased from our website if you change your mind, or if there has been any damage for reasons not due to our error.

Replacing damaged items

We will replace items if they are defective or damaged due to our error. If you need to replace an item, please ​send us an email at sales@bwb.co.nz.​

Can I preorder a book, ebook or BWB Text?

Yes, simply click on the Preorder buttons that appear on the book's page. If preordering a print book, as soon as the title has been released you will be sent the book. If preordering an ebook, as soon as the title has been released, you will be sent the download link.

What is a bundle?

If you purchase a bundle, you are purchasing both the print and digital versions of the BWB book or BWB Text, at a discounted price. Once purchased, the print book will be sent to you via post, and the ebook will be emailed to you via download link.

Can I purchase a book, ebook or BWB Text if I do not have a credit card?

Yes, we are able to arrange payment by cheque or direct payment. Please contact BWB at sales@bwb.co.nz, stating the item you would like to order, the method of payment and the delivery address if it is a print title. For digital titles, we will email you the file directly once payment is received. For print titles, your order will be posted once payment is received.

I ordered a digital BWB Text or other BWB ebook. When will I get it?

Shortly after your order for the BWB ebook goes through, you’ll receive an email with a link to download your ebook files. Check your spam folder if you don’t see it right away.

What will I download?

You will receive the ebook in EPUB, MOBI (Kindle) and PDF formats. Please contact support@bwb.co.nz with any queries.

Will the BWB ebook files use digital rights management (DRM)?

No, the files are provided without any DRM applied, to help make reading BWB ebooks as flexible and simple as possible. Please respect our copyright, as an independent New Zealand publisher, and that of our authors and contributors, by not distributing these files beyond your personal use.

How do I purchase ebooks for use in libraries, schools or other such institutions?

The ebooks sold through this website are for personal use only. We have an active and separate programme for making ebooks available to libraries, schools and other large organistions - please contact support@bwb.co.nz for more information. 

I misplaced my BWB ebook files. Can I access them again?

Yes, of course. Please visit this page and enter your order number and the email address used to place the order. We’ll give you a new link to download the files.

My download link expired; how can I download my BWB Text?

Please contact us with your order number (or the email address used to place the order), and we’ll reset your download link.

How can I read the BWB ebook?

How to read your BWB ebook using the EPUB version

The reading device you intend to use (iPhone, iPad, Android phone, e-reader or computer) will inform the steps you need to follow.

The guidance below links out to websites providing instructions for each device. (Please note BWB is not responsible for, nor makes any claims to, the content of these external links.)

For iPhones We recommend using Apple's iBooks app and uploading the EPUB file via iTunes or using Dropbox.

For iPads We recommend using Apple's iBooks app and uploading the EPUB file via iTunes or using Dropbox.

For Android phones We recommend using the Bluefire Reader app and following their instructions for uploading the EPUB file.

For e-readers (non-Amazon Kindle) If you are using any non-Amazon Kindle e-reader (such as those manufactured by Kobo, Sony or Barnes & Noble) we recommend connecting your e-reader to your computer and side-loading the EPUB file.

For computers (laptops and desktops) We recommend downloading Adobe Digital Editions and following their instructions for uploading the EPUB file.

How to read your BWB ebook using the MOBI version

The MOBI version is the file to use if you have any Amazon Kindle reading device. We recommend following Amazon's instructions on how to upload the MOBI file.

I’ve followed the instructions above but I’m still having problems reading or ordering my BWB ebook?

Please contact us at support@bwb.co.nz - we’ll be happy to help.